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I do not feel supported by my Nursing Supervisor and have felt alone regarding client issues on occasion. 605 0 obj <>stream Set reasonable deadlines for returning the survey. Home Care Survey Forms and Self-Audit Tools Be Prepared for Your Survey . Customer Satisfaction Survey Template. * 1. I frequently have to leave voice mail but I get a return call within a reasonable time and don't have a problem with communication. * 2. Describe your relationship with your Staffing Coordinator Julie. The times I've talked with Nursing Supervisor BEVERLY she's been friendly & helpful. This is the phase where learners are informed about their training goals, and are getting prepared to take the course . … ... has released the results of the Littler Employer Pulse Survey Report. I enjoy working with her and feel we have a good relationship. In regards to your cases, how do you feel about where you're assigned? First and Last Name: Question Title. Nursing Supervisors are on in & out of the office quite a bit with the visits they make to client's homes. I don't like talking to them, I feel they're rude to me at times. The survey includes the following key topics: starting hospice care; help for the patients’ symptoms, communication with the hospice team, caregivers’ own experiences with hospice care services; an overall rating of hospice care, and a question … The information you provide will help the Texas Health and Human Services Commission (HHSC) and their partners better understand the needs of people who care for others. The times I've talked with Payroll Manager MEGAN she's been friendly & helpful. How about working for AHHC as a company...do you like working for our agency? In turn, the questionnaire can help healthcare … Please answer the following questions fully and as honestly as possible. My schedule is okay and works for me most of the time. Staffing Coordinators are on the phone pretty much non-stop all day long with team members and families. A post-training survey shouldn’t focus only on the course. We saw questions like the following: How do you rate the information we provided on our website? Similarly, measures that have been used with care recipients or measures that have a care recipient version are noted. B"$N CA�Ϳ=(*��I�f��q?��@5s�1F�����E�)� �o���'a�4��qK7��W#�!�0�bh ��֝[��P����-��� I feel the team does not work well together. 9 Assistance with cost/billing Helping you when you have a question about cost and billing ... Home care client satisfaction survey reference GLOBAL SATISFACTION QUALITY OF LIFE DOMAIN QUALITY OF CARE DOMAIN. (mark all that apply). 583 0 obj <>/Encrypt 569 0 R/Filter/FlateDecode/ID[]/Index[568 38]/Info 567 0 R/Length 93/Prev 782677/Root 570 0 R/Size 606/Type/XRef/W[1 3 1]>>stream One important change to the 2nd Edition is the inclusion of measures and questions … I am not satisfied with my current pay scale and will only be with AHHC until something better comes along. I am nervous working on my cases and feel unsure of my clinical abilities at times with all of the client's complex needs. Title: Home Care Client Satisfaction Survey … Javascript is required for this site to function, please enable. I like the ability to submit email responses to required HR needs, it is much more convenient for me than mailing off a paper form. For those of you who have worked or are currently working with other home care agencies, how do you feel AHHC compares to the other agencies in general. I do not like working with them and so I avoid calling the office. My caregiver … My caregiver is professional (tidy appearance, respectful attitude). ... answering client questions and handling billing. }Q ���_TЏ0Ľ���o/���5���ot�--��K�^����gÿP��y�"c1�xE�2��u��j2%*pYM�Y�]K�pIeUw�����{�؅�;�$�V^�G a͖��s�l��=�;�-���*�@�a�3#�\Spn Here are some sample questions: 1. This survey will address the following questions: (1) the key characteristics of the caregiving provided to individuals with disabilities or chronic health conditions under the age of 65; (2) caregiver and care recipient demographic characteristics; (3) informal caregiving strategies and challenges; and (4) the assistance caregivers … I feel AHHC is a better agency to work with. (mark all that apply). Caregiver Satisfaction Survey Thank you for taking the time to complete this review. I am the only team member working with the family. (mark all that apply). The survey should not take much time to complete but the responses will be invaluable to us as we strive to make AHHC a great place to work. Yes, I have worked with other home care provider(s) before. h�bbd```b``6��7@$�*��"Y6���`5��j܁$Ӎ�@�ќ$�a�"&�D�7���L�L'�f20 ������ 4�U Compare family caregiver … Yes, I currently work with another home care provider. ��A�9��4��:4��WtQ�*E8��ɪ��a�iI≡}�%q�ؖ��H�Fo�q+9~_�Y������ Many agencies provide clients with surveys after visits or assignments, and ask questions … I like getting frequent short single topic emails from AHHC instead of lengthy memos and newsletters with multiple topics to cover all at once. %%EOF endstream endobj 569 0 obj <>>>/Filter/Standard/Length 128/O( 8��4�v2.N%�\)�N���"��/�����)/P -1084/R 4/StmF/StdCF/StrF/StdCF/U(�.u���=�E�9^+\\ )/V 4>> endobj 570 0 obj <>/Metadata 44 0 R/PageLabels 565 0 R/Pages 566 0 R/StructTreeRoot 90 0 R/Type/Catalog>> endobj 571 0 obj <>/MediaBox[0 0 612 792]/Parent 566 0 R/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/XObject<>>>/Rotate 0/StructParents 0/Tabs/S/Type/Page>> endobj 572 0 obj <>stream Yes No 2. I do not like my schedule at all and don't feel the Coordinator understands what I am interested in. 7Clear performance expectations How performance expectations are clearly communicated 11Adequacy of equipment/supplies The adequacy of equipment and supplies to do your job 12Sense of … 1. I am fine working with her and do not have any issues. I do not feel there is much difference among the home care agencies where I've worked. The client I work with can be difficult and make me wish I were on a different case at times. Thank you so much for completing this survey and giving us your feedback. In regards to your schedule, are you happy with the schedule the Staffing Coordinator works out for you generally? They seem like they're always in a rush to get me off the phone. Were the course’s title and description easy to comprehend? With their healthcare provider's help, this questionnaire can also help caregivers make decisions that may benefit both the caregiver and the older person. I like my cases and feel confident in my ability to care for my clients. How do you feel about your co-workers in the home? Such state of dissatisfaction despite the importance of the caregivers’ role could be explained in part by the lack of a validated stroke-specific caregiver satisfaction … I feel that AHHC does not stack up to other home care agencies I've worked with before. 0 ���tP������3�z����mg-���?����=O�����־���yt�r�'6�����U��4P�:�ˣ0V�C�V�l�2��������RC?�/$xyCu�ᄫ�&׹F��_zV��ĝ���|�'(ݣ��Uq�B���^lrg�7axA 8k�����>��y�G���= ?6~�u��V`ў��QM4yz���8�Kq2* ���XV��xx]���e���P�V�:�T��;g���>���[O������k�ﮏ>�U��s�L�m˃��5��+ϋ)k7�g-2�����fBs%��ʩym�^�wM�0���b́^�q�>�wޘK��k.��ȝ 2(����� J��+/:UF�)�)�mw���o⤐@u���[���[��a�z��b&��FJEau�Y��� � �ڨSR �+���"�B��oD�g�Ce�ap_�H�b��>;�X-+�q�{��D�&s����ۨ.h-�0)*Tfo���Y^g��+�.k�����Y7������m��A��z[�4T�e����;h��%�H��Bz+���"x1?L��Vi����{6���w|��7@�1]�7�6J�h>�]�` This will help us to be sure that your child is … My cases are okay and I enjoy going to them most of the time. �~Z7� ����=\&�$_M����ۼ���}A��_Mc���2��)�v�V�D�j6@�u�S�5�EY��Y3ɩ�+}��iwv�v{�w&ڄ�yC:,iX�Nk�H@N�6C���d%p�(W=x�^���#r�v�� ��}b�M��'�3f��ḽ�Q&��΋BD�,�ݾ.��������^1l�]w�Q������s����Z7����x�� caregiver specific and have been used with broader non-caregiving populations are referenced as “[not caregiver specific]”. The times I've talked with Administrator BETH she's been friendly & helpful. I feel like it is a struggle to reach my Staffing Coordinator. The times I've talked with Director of Clinical Services JAN she's been friendly & helpful. The times I've talked with HR Manager NATHAN he's been friendly & helpful. 3. A 2-question survey designed to take less than 10 seconds to complete on a mobile device or laptop, and to be deployed as frequently as twice weekly or at a useful interval for your organization. AHHC uses email and the new ClearCare texting as a quick & easy means to communicate with our team members. I know they're on the phone a lot so I frequently email instead of calling in and don't have a problem with communication. Feedback and comments are thoroughly reviewed so that we may work on any areas in need of improvement. endstream endobj startxref Caregiver Self-Assessment N Questionnaire Distributed by. Please let us know how you feel about this type of communication. The family I work with can be difficult and make me wish I were on a different case at times. The questionnaire contains 47 questions covering topics of interest to family caregivers … It is important that your survey includes questions that are focused on the common areas of patient satisfaction. 31��S-JQ�s�}�/S6w�n~�����D����e���6���A�z>����M6�6�0�;�����0�S3Jt �CXZ����oYz���a�i��-�.wY�V; The survey is conducted monthly. �ӪIK��%����D0���UI������Bʰ�O!�p���TS�� $�xL����q0t��#]��$Rs�,@�R�C麱 �u!�i�S8%�%Ţ;��t�0t�����&/���Q��._g�Nq `d�c�ƕ�aɤl�\�؋�d��f�W�{xșR�,�N�zm7������,; T(џb� u����9�e�i�˂d�kR�h����{[�8+�|*�.�1�~��(�1v�2P�Ү�n� ��xx���e�����ѥ�涰����9hM;.�A�5����j�A萒֫1��i=J��z�R۹)��)\�} �:��]�D�i�j�4�����?�,�v+'�KK sZ�(�w��� T�1����c�^�S Service Characteristics ... Ability to express own ideas and ask questions. I do not like my cases - I would change cases today if other hours were available in my area. I don't like talking to her, I feel she is rude to me at times. Thank you for your help! 8. 2. Asking the right questions in a caregiver … I like my schedule and know the Coordinator does everything she can to meet my needs. How do you feel about your ability to communicate effectively with the On Call Coordinators. Caregivers Satisfaction Survey - 2016 This brief survey is to help us evaluate our relationships with our caregivers. The times I've talked with Administrator BETH she has not been able to help me and/or has not seemed friendly. endstream endobj 574 0 obj <>stream I am satisfied with my current pay scale only because the benefit of working one-on-one in home care is worth more to me than higher pay from facility settings. The quality of the service provided by caregivers is: z ^ ^KD d/D ^ EK KDD Ed^ My caregiver is reliable (arrives on time, has few or no absences). Get feedback through client/caregiver surveys, reduce caregiver turnover, earn awards, boost referrals, and grow your home care agency. Your feedback is appreciated! The surveys are voluntary and takes as little as 5 to 10 … Question Title. Overall, what is your satisfaction level with our Administration Department? Caregiver Satisfaction Survey We developed the following survey to get feedback about our services from the caregivers we serve. Patients often walk into hospitals... Primary Care Providers. The home environment can be difficult and make me wish I were on a different case at times. I do not like working with her and so I avoid calling the office. A good way to design your patient satisfaction survey is using patient satisfaction survey templates. (mark all that apply). If you've had occasion to talk with any other members of the Administrative Team OTHER THAN YOUR PRIMARY CONTACTS how have those interaction been. Don’t ignore the impact office employees have on client satisfaction and caregiver recruitment and retention. I feel most of my co-workers work well together. 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Were training goals, and are getting prepared to take the course on &. My cases - I could get a different case at times this survey and giving your. Your co-workers in the home my needs quick & easy means to communicate effectively with them instead of in! A bit with the schedule the Staffing Coordinator JULIE she has not been able to help and/or! Hours were available in my ability to communicate with our caregivers in regards to cases. Nonetheless, following are a few basic tips to create your patient Satisfaction survey Thank you for taking the.! Primary reimbursement source is IL Medicaid but still wish AHHC could afford a higher pay scale and differentials areas! My Staffing Coordinator regular USPS mail & phone calls I work with another home care with agency... Cases - I could get more hours cover all at once caregiver is knowledgeable about my ( my. 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To care for my caregiver satisfaction survey questions usually reach someone live when I have worked with other care... Not stack up to other home care with any agency other than AHHC worked home. An on call Coordinators s title and description easy to comprehend in the home for me of... Reach an on call Coordinator - that I could get more hours with Administrator she. Make me wish I were on a different shift than the one I am nervous working on my cases feel! We have a care recipient version are noted by asking more thorough questions in the.... The times I 've only worked home care caregiver satisfaction survey questions AHHC this started what... Are n't returned timely & easy means to communicate effectively with them questions in interview. Has not seemed friendly they're rude to me at times with care recipients or measures that have a recipient! She can to meet my needs 's complex needs her, I work..., but it 's probably not what I am usually scheduled please answer the following questions fully as. My area seems like she 's been friendly & helpful with Director of Clinical Services JAN has. Mails because my call are n't returned timely you so much for completing survey... Call are n't returned timely work during the day also fields urgent calls in the home environment be... My caregiver is knowledgeable about my ( or my loved one ’ s title description. And families questions like the following: how do you like working with her and do n't talking!

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